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jonoflordevida
Joined: 25 Apr 2009
Posts: 10
Location: Spain Europe
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 Posted: Tue Mar 09, 2010 9:42 am Post subject: Re install software |
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| Hi Serge, Our cutehotspot has stopped working. Clients dont get log in screen etc. Give me some instructions of how to reinstall it please. Best J |
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Serge (CH)
Joined: 04 Jun 2008
Posts: 36
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| Posted: Tue Mar 09, 2010 2:10 pm Post subject: |
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Greetings Sir,
1) Are you using the demo or registered version?
2) What do you mean "stopped working"? Can you start CuteHotspot?
Regards,
Serge. |
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jonoflordevida
Joined: 25 Apr 2009
Posts: 10
Location: Spain Europe
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| Posted: Tue Mar 09, 2010 2:23 pm Post subject: Hotspot not working |
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Registered version.
Runs OK but clients donīt get log in! Restarted server etec etc but no good? |
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Serge (CH)
Joined: 04 Jun 2008
Posts: 36
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| Posted: Tue Mar 09, 2010 2:34 pm Post subject: |
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1) Are you sure that you clients actually goes via your CuteHotspot (server) computer? Can they surf the web if you turn off the server computer?
2) Do you have 2 LAN cards in your server computer with Internet connection sharing enabled between them?
3) Do you have correct LAN card selected in the CuteHotspot > main menu > Tools > Internet... > Adapter option?
4) Do you have "Wi-Fi billing" option enabled (main menu > Tools > Internet... > Wi-Fi billing)?
Regards,
Serge. |
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jonoflordevida
Joined: 25 Apr 2009
Posts: 10
Location: Spain Europe
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| Posted: Tue Mar 09, 2010 3:18 pm Post subject: hotspot |
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Serge, the system has worked for a year no probs and configured correctly!!! No changes here just stopped working ie log in page not appearing on clients terminals. Clients currently connected via Wi Fi for free to maintain service for them!!!
Both cards work fine and with a year of experience working with this I canīt figure it out?
Best J |
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Serge (CH)
Joined: 04 Jun 2008
Posts: 36
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| Posted: Tue Mar 09, 2010 3:33 pm Post subject: |
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If you open http://127.0.0.1 on your server computer, do you get the login page?
Regards,
Serge. |
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jonoflordevida
Joined: 25 Apr 2009
Posts: 10
Location: Spain Europe
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| Posted: Tue Mar 09, 2010 5:54 pm Post subject: login |
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| yes its ok shows no prob. |
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Serge (CH)
Joined: 04 Jun 2008
Posts: 36
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| Posted: Tue Mar 09, 2010 6:07 pm Post subject: |
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I wonder if for some reason our network driver stopped working, maybe because of the conflict with any other software recently installed on the server computer...
What CuteHotspot version and Windows version do you use?
Regards,
Serge. |
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jonoflordevida
Joined: 25 Apr 2009
Posts: 10
Location: Spain Europe
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| Posted: Wed Mar 10, 2010 12:25 pm Post subject: versions |
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Windows XP Prof 2002 SP3
Cutehotspot 2.2.906.9 |
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Serge (CH)
Joined: 04 Jun 2008
Posts: 36
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| Posted: Thu Mar 11, 2010 5:35 pm Post subject: |
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We have to check that the network driver is working well. Could you please do the following:
run Windows > Start > Run > msinfo32, make export and email me your system info file to support@cutehotspot.com
?
Thank you in advance!
Regards,
Serge. |
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